At Project Astra, each item is made to order with great care and attention. As a very small business, this allows us to minimize waste and manage costs effectively.
*Returns and Exchanges*- We do not accept returns or exchanges unless the item received is faulty or incorrect.- If you receive a faulty or incorrect item, please contact us within 7 days of receipt with details and photos of the issue. We will do our best to resolve the situation promptly.
*Faulty or Incorrect Items*- For faulty or incorrect items, we offer a replacement or a full refund, including shipping costs.
*Non-Returnable Items*- Due to the made-to-order nature of our products, we cannot accept returns or exchanges for reasons other than faults or errors on our part.
*Order Cancellations*- Please note that we cannot cancel orders for a full refund once the order is processing. Once production has started, cancellations are no longer possible.
*Contact Us*- If you have any questions or concerns regarding your order, please reach out to us at shop@projectastrastore.com. We're here to help!